1. Escrow Protection
All purchases on TSFF Buy Sell are protected by our escrow system. Your payment is held securely and is not released to the seller until you confirm satisfactory delivery of the Asset, or until 72 hours pass after the seller marks the order as delivered.
2. When a Refund May Be Issued
A refund may be issued if: the seller fails to deliver the Asset as described; the Asset credentials provided do not work or the account is not as described; the seller does not respond or deliver within a reasonable time; or an admin determines, after reviewing a dispute, that the buyer is entitled to a refund.
3. Requesting a Refund / Raising a Dispute
If you believe you are entitled to a refund, do not confirm the order. Instead, contact support or flag the order as disputed before the auto-release period (72 hours) expires. Provide any relevant evidence (screenshots, messages) to support your claim.
4. Dispute Review Process
Once a dispute is raised, both the buyer and seller may submit evidence through the order’s message thread. Our admin team will review all evidence before making a final decision to either release funds to the seller or refund the buyer.
5. Bid / Auction Refunds
If you are outbid during an auction, your held funds are automatically and immediately returned to your wallet. If an auction is cancelled by the seller or admin, all active bidders are automatically refunded in full.
6. Withdrawal of Refunded Funds
Refunded amounts are credited to your TSFF Buy Sell wallet and can be withdrawn subject to the standard minimum withdrawal amount (৳500).
7. Non-Refundable Situations
Refunds will generally not be issued if the buyer simply changes their mind after confirming receipt of a working, as-described Asset, or after the auto-release period has passed without any dispute being raised.
8. Contact
For refund or dispute-related questions, please contact us through the site’s support channels.